Last updated: April 2026
When you contact us through our website, request an estimate, or communicate with us by phone or email, we may collect your name, email address, phone number, mailing address, and details about your remodeling project.
We use the information you provide to respond to your inquiries, provide estimates, schedule consultations, communicate about your project, and improve our services. We do not sell, trade, or rent your personal information to third parties.
Our website may use cookies and tracking technologies, including the Facebook Pixel, to analyze website traffic, understand how visitors interact with our site, and deliver relevant advertising. You can control cookie preferences through your browser settings.
We may use third-party services such as JotForm (for contact forms), Google Analytics (for website analytics), and Facebook (for advertising). These services have their own privacy policies governing how they collect and use data.
Jacoby Home Improvements LLC sends SMS text messages to customers and prospective customers who have provided their phone number when initiating contact with us — by calling, texting, submitting an inquiry through our website, or providing their number during the course of business (in-person estimates, signed agreements, or scheduled appointments). By providing your phone number when initiating contact, you consent to receive phone calls and SMS messages from Jacoby Home Improvements regarding your inquiry, estimate, or project.
You may receive SMS messages related to:
We do not send marketing, promotional, or advertising text messages.
Message frequency varies based on project activity. Typical customers receive between 1 and 10 messages per month during an active project. Message and data rates may apply.
You can opt out of SMS messages at any time by replying STOP to any message you receive from us. You will receive one confirmation message and no further texts. You can resubscribe at any time by replying START or by re-submitting our estimate request form. For help, reply HELP or email jacobyhomeimprovements@gmail.com.
No mobile information, including phone numbers and SMS opt-in data, will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors is solely for the purpose of providing the services you requested (for example, scheduling coordination) and excludes text messaging originator opt-in data and consent. This information will not be shared with any third parties.
We do not share, sell, or rent your phone number or SMS content to third parties for marketing purposes. Your phone number is used solely to communicate with you about your project. We share your phone number only with our SMS service provider (Twilio) for the sole purpose of delivering messages to you.
SMS opt-in records and message history are retained for as long as you remain an active customer and for up to 3 years after your project ends. You may request deletion of your SMS records at any time by emailing jacobyhomeimprovements@gmail.com.
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
You may request access to, correction of, or deletion of your personal information at any time by contacting us at jacobyhomeimprovements@gmail.com or calling (484) 947-9097.
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.
When you provide your phone number and opt in to receive text messages from Jacoby Home Improvements, you may receive SMS messages related to appointment confirmations, project updates, estimate follow-ups, scheduling, and customer service communications.
You may receive up to 10 messages per month based on your project activity. Standard message and data rates may apply based on your mobile carrier plan. You can opt out at any time by replying STOP to any message. Reply HELP for assistance, or contact us at jacobyhomeimprovements@gmail.com.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors, vendors, or service providers is limited to those necessary to fulfill the service you requested (such as scheduling or project coordination), and these parties are prohibited from using your information for their own marketing purposes.
All SMS opt-in data and consent records are kept confidential and are not sold, rented, or shared with third parties for marketing.
If you have questions about this privacy policy, please contact us at:
Jacoby Home Improvements LLC
1642 Suzanne Drive, West Chester, PA 19380
jacobyhomeimprovements@gmail.com
(484) 947-9097